Kids Collection
RETURN POLICY
ALL SALES ARE FINAL -No Refunds or Exchanges after 24 hours of order being processed! Most of our items are custom made to order.
We will only process a refund, if the customer requests within 24 hours of placing their order.
ORDER DETAILS
Order details such as (size, name, theme or shipping address) CAN NOT BE ALTERED once purchase is finalized. Embellishments or designs may differ due to reduced stock or discontinued items. If you have questions pertaining to size, please contact us prior to ordering and we will be glad to assist you. We will not be held liable for incorrect sizing.
CARE OF GARMENTS
Due to Paint and Glitter Application, all items are for one time use and not made to be washed. Items are spot clean only. They can be worn several times, but they cannot be washed in a washing machine, or put in the dryer. Once you receive your items take them out of the package and hang them until they are ready to be worn. Tutus are fluffed, straightened out and then packed, but due to packing they will need to be refluffed once received. If you must clean your items, spot clean only with a damp cloth, and hang to air dry.
SHIPPING
Please allow at least 1 month to receive your package!
Custom orders are generally shipped within 3-4 weeks (depending on current volume and turn-around time listed in our header) after receipt of payment, items are shipped via USPS with a tracking number, that will be provided to you via email. Packages are shipped on Fridays only.
Packages are shipped by 5pm CST, please allow 24 hours for your tracking info to update. During Holiday seasons please allow at least 48 hours for tracking to update, if your tracking has not updated within 48 hours contact us IMMEDIATELY.
RETURNED PACKAGES (Return to Sender)
Orders will be shipped to the address provided exactly as entered at checkout. Packages that are returned to us due to failure to provide correct address or incomplete shipping address will be resent only after the new correct address is provided however shipping cost must be repaid through Cash-App $CCBeyond or Website by the customer. Failure to do so within 7 days will result in automatic order cancellation, and your order will not be refunded as all orders are custom made and Final Sale, therefore they cannot be resold.
LOST PACKAGES
In the event that your package was shipped and you have received shipping confirmation, however your package was never received, you will need to contact USPS. USPS will be able to assist you in processing a claim for lost mail. Once the package is in their possession it is USPS responsibility to get your package to you, all packages are insured so you are entitled to a refund through the USPS. A claim will have to be filed by using the contact information listed below.
Contact Number: 1-800ASKUSPS
Website: www.usps.com
If you have any further questions, please feel free to email us ccbeyondllc@gmail.com
~CUSTOM CREATIONS & BEYOND~